Sign-in and accounts
Email sign-in links, Apple or Google sign-in, guest sessions, account access, and profile syncing.
✦ Help for parents and families
How can we help?
Find quick answers for common questions or email the TinkerTots support team for account, purchase, learning, and privacy assistance.
✦ Contact support
Talk to a real person.
Email us with the device type, app version, and a short description of what happened. Screenshots are helpful, but never send a password, Parent PIN, or sensitive information about a child.
support@tinkertots.appSupport details
Support is provided by email for TinkerTots on iPhone, iPad, and Android devices.
Email support available
Helpful to include:
Device and OS version
TinkerTots app version
Steps that led to the issue
What we can help with
Choose the closest topic when emailing us so we can understand the request quickly.
Profiles and progress
Learner profiles, age ranges, avatars, Parent PIN, learning history, Tots, and progress summaries.
Purchases and access
Subscriptions, restoring purchases, missing Pro access, paywalls, and app-store billing questions.
Quizzes and Ask Tinker
Unexpected questions, incorrect answers, unavailable AI responses, content concerns, or daily limits.
Games and rewards
Game access, scores, leaderboard entries, Tots balances, avatar items, stickers, and rewards.
Privacy and safety
Data access, correction, deletion, leaderboard removal, child-safety concerns, and privacy questions.
Quick answers
I did not receive my email sign-in link.
Confirm the address is correct, wait a few minutes, and check spam or junk folders. Return to TinkerTots and request a new link after the resend timer ends. If it still does not arrive, email support from the same address.
Can we try the app without signing in?
Yes. Guest access creates an anonymous app account so the experience can start immediately. Sign in before changing devices or removing the app if you want the best chance of keeping and syncing progress.
My purchase or Pro access is missing.
Make sure the device is signed in to the Apple or Google account used for the purchase. Open TinkerTots Settings and use the subscription or restore-purchases controls. If access is still missing, send us the store, product, and transaction date—never send payment-card details.
Ask Tinker gave an incorrect or concerning answer.
AI-generated content can be inaccurate. Stop relying on the response and email us a screenshot or the exact wording, without adding personal information about a child. We review content and safety concerns as a priority.
How do I remove a learner profile or leaderboard name?
Learner profiles can be managed from the profile area. For leaderboard removal or if profile deletion does not complete, email support from the parent account address with a non-sensitive description of the profile.
Does deleting the app cancel a subscription?
No. Subscriptions must be canceled in Apple App Store or Google Play account settings. Deleting the app or a TinkerTots account does not automatically cancel store billing.
Account and data deletion
Parents and account holders can request deletion of a TinkerTots account and associated personal data without reinstalling the app.
Request deletion
- In the app, open Settings and choose Delete Account to initiate deletion.
- You may also email support@tinkertots.app with the subject “TinkerTots account deletion request.”
- Send the request from the parent account email when possible. We may ask for limited information to verify account control; never send a password or Parent PIN.
- We will confirm the request and delete or deidentify the parent account, learner profiles, learning progress, AI conversation history, game and reward data, and other associated personal information unless retention is required by law or necessary for security, fraud prevention, or transaction records.
Deleting an account cannot be undone and may permanently remove saved progress, Tots, items, and profiles. Apple or Google may retain their own transaction records under their policies. Cancel any active subscription separately through the applicable app store.
Email a deletion request